| Monthly billing is industry standard and allows for manageable consistent payments. |
Frequently Asked Questions
Billing
| Yes, through our online portal https://alta.fieldportals.com/landing/index |
| We only accept CC and ACH. |
| Agreements are 1-3 years, with option to renew or go month-to-month. Cancel with 30 days written notice after effective period. |
| Yes — you’ll be responsible for paying back any initial service discounts if you cancel before agreement fulfillment. |
| Yes, without incurring any penalties. |
| Varies by plan, typically renewed annually. Check your contract. |
| Contact our customer service team by phone or email. |
| Varies by property size, infestation level, and service plan. |
https://alta.fieldportals.com/landing/index
| Inform us so we can update your account or assist with cancellation. |
| 2% fee on total owed after 30 days past due (effective 7/1/2024). |
Scheduling
| Automatically scheduled. Contact (866) 201-7787 for specific times. |
| Depends on your situation and the recommendation of our representative. |
To reinforce your exterior perimeter. Pest populations quickly rebound if not maintained.
| Pests vary by season, so year-round treatment is crucial to maintain an active perimeter. |
| Depends on home size, pest type, etc. |
| Check your account or contact customer service. |
| Allows technicians to efficiently plan routes across multiple locations. |
| Due to availability, seasonal demand, optimal treatment timing, or efficient route planning. |
| Schedule may be fully booked due to high demand. |
| Contact customer service. Re-treatment is at no additional charge. |
| May require additional treatment beyond standard services. |
Services
| House ants, spiders, earwigs, fleas, crickets, roaches, paper wasps, and more. Upgrade for mosquitos. Separate services for termites, rodents, scorpions, etc. |
| Establishing perimeters to eradicate existing pests and control future invaders. |
| Alta experts know how and when to apply the right solution. You get access to a network of hundreds of experts. |
| Yes — ‘new generation’ products that break down over time. |
| Usually no. We’ll communicate in advance if needed. |
| Products are designed for residual effects. Follow-up at no cost if needed. |
| Starts immediately, but full effectiveness varies. Revisits at no additional cost. |
| Yes! Any visit between scheduled services is at no additional cost. |
| Initially yes — activity usually subsides within two weeks. |
| Year-round protection and warranty vs. short-term effectiveness. |
| Inspect, identify, and implement treatment measures. |
| Environmentally friendly pesticides and traps targeting specific pests. |
| Monthly, bi-monthly, quarterly, or customized. Call (866) 201-7787. |
| Only for specific indoor issues or upon request. |
About Us
| Founded 2012. Recognized by PCT magazine and Inc 5000. |
Yes!
| Yes! Alta screens all employees before hiring. |