| We only accept CC and ACH. |
Frequently Asked Questions
Billing
| Costs can vary by location, size of the property, severity of infestation, and more. Alta customizes your plan to target different pests with treatments throughout the year. Call us to provide a customized solution and plan for your home today! |
| You are able to update any account and billing information through our online portal https://alta.fieldportals.com/landing/index |
| Monthly fees vary depending on the size of your property, the level of pest infestation, and the service plan you’ve selected. Please refer to your contract or contact our customer service team for specific pricing details. |
| If you move, please inform us as soon as possible so we can update your account information and make arrangements for service at your new address or assist with the cancellation process if needed due to moving outside of our geographic boundaries. |
| As of 7/1/2024 — overdue invoices now incur a 2% fee based on the total amount owed after 30 days past the due date. For example, on a $500 invoice, the late fee would be $10 after 30 days. |
Scheduling
| Simply contact us at (866) 201-7787 or submit a form through our contact page, and we will happily assist you in setting up an appointment. |
| Our system will automatically schedule your recurring services. If you would like a specific time or date, contact our office at (866) 201-7787. |
| The frequency depends on your specific situation and the recommendation of our representative who initiated your plan. |
| The duration depends on the size of the home, type of pest infestation, etc. Contact our customer service department at (866) 201-7787 for an estimate. |
| Contact our customer service team. Re-treatment is performed at no additional charge between your regular visits. |
| Depends on severity and terms of your service agreement. Contact us at (866) 201-7787 for assistance. |
About Us
| You’ll be covered for house ants, spiders, earwigs, fleas, house crickets, roaches, paper wasps, and more. Upgrade to include mosquitos. Separate services for termite, rodent, scorpion control, and more. |
| We establish perimeters to eradicate existing pests and control future invaders. Routine preventative maintenance is the best course of action. |
| Ants, Carpet Beetles, Cockroaches, Earwigs, Fleas, Mosquitoes, Rodents, Scorpions, Silverfish, Spiders, Stinging Insects, Termites, Ticks, and more. |
| Alta experts know how and when to apply the right solution. You’re paying for a network of hundreds of experts with deep knowledge at your disposal. |
| Yes. We use ‘new generation’ pesticide products manufactured to break down over time, avoiding potential to compound in sensitive ecosystems. |
| No, you do not usually need to leave. For some unusual pests, we will communicate in advance. |
| Products are designed for residual effects. In rare cases with heavy rain, a follow-up visit may be recommended at no additional cost. |
| Products start immediately, but time frames vary. Any revisit between regular services is at no additional cost. |
| Yes! All services are accompanied by a warranty. Any visit between regularly scheduled services is at no additional cost. |
| Initially yes — pests that were hiding have been disrupted. Activity usually subsides within two weeks. |
| A service program provides year-round protection and a warranty, while a one-time treatment is only effective for a short period. |
| No — interconnected walls make it challenging to guarantee effectiveness. We specialize in residential homes. |
| No — we do not extend services to restaurant environments. |
| No — interconnected walls between businesses make it challenging. |
| We begin with a complimentary inspection, then tailor a targeted treatment plan to your specific needs. |
| Our services are inherently seasonal — we provide treatments every quarter adapting to each season. |
| Yes, for standalone buildings. We do not treat businesses with shared walls. |
| No. We recommend Service Pros at (844) 495-1601. |
| Inspect your property, identify pest problems, and implement appropriate treatment measures. |
| Environmentally friendly pesticides and traps designed to target specific pests while minimizing harm. |
| They may require additional treatment. Please refer to your service agreement or contact us. |
| To identify existing problems, assess extent of infestations, and determine the most effective treatment strategies. |
| Typically from spring to early fall when temperatures are warmer, varying by location. |
| A follow-up visit to address recurring problems or perform additional treatments at no cost. |
| Monthly, bi-monthly, quarterly services, or customized solutions. Contact us at (866) 201-7787. |
| Only to address specific indoor pest issues or upon customer request. |
About Us
| Founded in 2012. Recognized by PCT magazine as one of the largest 100 pest control companies and by Inc 5000 as one of the fastest-growing for over 5 years. |
| Yes! Alta and its team are fully licensed and insured. |
| Commitment to effective practices, personalized service, and experienced professionals. |
| Regular training and education on the latest advancements. |
| Yes — testimonials are on our website or available upon request. |